Terms and Conditions

1. About these Terms

These Terms and Conditions govern access to and use of the websites, applications, learning platforms, subscriptions, competitions and related services operated by Guided Journey AI Sdn Bhd ("we", "us" or "our"). These include BEAM, Bright Robin World and, where offered, Maths Speedrun, Spelling Whiz, Pintar Ejaan, AI learning tools and community features (together, the "Services").

"You" means the adult account holder, purchaser or other person using the Services. If you register a child, you must be the child's parent or legal guardian, or have appropriate authority from them. The adult who registers or purchases the Services enters into this agreement; children use the Services under adult supervision.

We will make these Terms available before registration or purchase and ask you to accept them where an account, paid service or competition entry requires an agreement. If you do not agree, do not register or purchase the Services, and contact us if you need assistance with an existing account.

Specific subscription conditions and competition rules disclosed before purchase or entry form part of your agreement. They take priority only for the particular matter they expressly address. Nothing in these Terms or those rules removes rights or remedies that cannot lawfully be excluded.

2. Eligibility and parental responsibility

An adult account holder must be at least 18 years old and legally able to enter into this agreement. Participants under 18 must have permission from a parent or legal guardian and comply with the age, school year and other eligibility requirements for the relevant activity.

Parents and guardians must review the Services their child uses, provide accurate registration information, give any required permissions and supervise age-appropriate use. A school or teacher registering students must have the necessary authority and permissions; school registration does not automatically replace parental consent where it is required.

3. Accounts and security

You must provide accurate information, including participant names, dates of birth, school years and contact details where requested, and update it when necessary. We may ask for proportionate evidence to verify eligibility, account ownership or a prize claim.

Keep login details secure. Participant accounts are personal unless a family, school or other shared arrangement is expressly permitted by the relevant plan. Do not allow another person to impersonate a participant. A parent may manage a child's account but must not complete assessed competition tasks for the child.

Tell us promptly about suspected unauthorised access. You are responsible for activity you authorise and for taking reasonable care of your account; you are not automatically responsible for every unauthorised action merely because it occurs through your account.

4. Acceptable use and community conduct

Use the Services lawfully and respectfully. You must not:

• Harass, bully, threaten or discriminate against another person, or upload unlawful, abusive, sexually explicit or otherwise inappropriate content.
• Share another person's private information without authority, especially information identifying a child.
• Impersonate others, falsify registrations, manipulate rankings or obtain access through deception.
• Introduce malware, attempt unauthorised access, bypass security or disrupt the Services.
• Scrape or bulk-download restricted materials, reproduce our question bank commercially, or use our content to train an AI model without permission.
• Use automated tools to complete assessments or send spam, or advertise in community spaces without permission.

Where community features are available, we may moderate content and restrict access to address these breaches. Children should report concerns to a trusted adult and must not share passwords, home addresses or private contact details in public posts.

5. Learning services and AI tools

The Services support learning and practice. We do not guarantee particular examination results, competition rankings, scholarships, admissions or other outcomes. This does not reduce our obligation to provide the service described at purchase with the care and skill required by law.

AI-generated answers and recommendations can be inaccurate, incomplete or unsuitable for a particular learner. Check important answers against reliable learning materials or with a teacher. AI tools are educational aids and should not be relied upon for medical, legal, financial or other professional advice.

Do not submit passwords, payment card details, unnecessary identifying information about children, or confidential material you are not authorised to share. Any processing of prompts, responses or learning records, including use of third-party AI providers, must follow the Privacy Policy and notices presented for the relevant tool. These Terms do not themselves authorise use of children's personal data to train AI models.

AI assistance permitted for practice is not permitted during an assessed competition unless its published rules expressly allow it.

6. Subscriptions fees and payments

The applicable purchase page will state the plan or entry fee, currency, taxes and other charges, included features, access period and any material restrictions. Prices are in Malaysian Ringgit unless another currency is clearly stated. You must be authorised to use the selected payment method.

Access begins on the date stated at purchase or in the order confirmation. A subscription does not guarantee entry to every competition round or entitlement to a prize. Eligibility and qualifying criteria still apply.

If automatic renewal is offered, we will disclose its price, billing frequency and cancellation method before purchase and obtain your express agreement. We will not enrol you in automatic renewal solely through acceptance of these general Terms. Cancelling renewal stops future renewal charges; access ordinarily continues until the end of the paid period, subject to any applicable refund or termination rights.

Price changes apply to future purchases or renewals after notice. They do not increase the agreed price for an existing paid period. Payment receipts and order confirmations should be kept for reference.

7. Cancellations and refunds

Any cancellation or refund conditions specific to a plan or competition will be clearly disclosed before payment. For change-of-mind requests, the disclosed conditions apply; where no specific policy is stated, contact us and we will consider the request fairly in light of access used, timing and reasonable costs already incurred.

Duplicate or erroneous charges will be investigated and refunded where confirmed. If a paid service is not supplied as agreed, is materially defective or is cancelled by us without a suitable replacement, we will provide the remedy required by law, which may include correction, replacement, cancellation or a full or proportionate refund.

If we materially reduce a paid service or change a paid competition's date, venue or format so that you cannot reasonably participate, we will offer an appropriate alternative or refund for the affected service. You do not have to accept a credit instead of a refund where you are legally entitled to a refund.

A participant's absence, low score, failure to qualify or ordinary failure of their own device does not by itself create a refund entitlement. We will still consider the circumstances, published conditions and applicable legal rights. To request a refund, provide your order details and reason through the contact details below. We will confirm the decision and, if approved, the payment method and expected processing time.

8. Competition rules and participation

BEAM and Bright Robin World activities are subject to the rules published for the relevant season, event and round. These may specify eligibility, subjects, permitted equipment, entry fees, timing, scoring, tie-breaks, qualifying criteria, supervision, awards and claim deadlines.

Review those rules before entry. All deadlines and competition times use Malaysia Time (MYT, UTC+8) unless another timezone is expressly stated. Practice attempts or attempts outside a ranked window may be unranked where this is stated in the rules.

Participants must complete their own work. Unless expressly permitted, assistance from parents, teachers, other participants, AI tools, calculators, reference materials or additional devices is prohibited during assessed rounds. Do not copy answers, communicate answers, exploit platform errors, create multiple entries to gain an unfair advantage or disclose confidential competition questions.

Accessibility adjustments may be requested before the event. We will consider reasonable requests in light of the participant's needs and the integrity and practical requirements of the activity.

9. Supervision identity checks and recordings

Some rounds may require identity checks, webcam supervision or recordings to verify that a participant completes their own work. These requirements will be explained before entry, together with the relevant privacy information and any consent required by law.

Where supervision is a stated condition of a particular round, failure to meet it may prevent an attempt from being verified or ranked. Contact us before entry if you cannot meet the requirement so that we can consider available arrangements.

Verification recordings are used for the purposes explained in the Privacy Policy and event notice. Participation does not grant unrestricted permission to publish a child's recording or use it for advertising.

10. Scoring results and review

Scores and rankings may be provisional until marking, identity checks, recording reviews and eligibility checks are complete. We may correct genuine marking, calculation, system or eligibility errors and explain material corrections to affected participants. Verified results may differ from an initial automated score.

Requests to review a result must follow the procedure and deadline published for the event. If no deadline is published, submit a request within seven calendar days of the result announcement, identifying the participant, round and issue. We may allow more time where a participant could not reasonably raise the issue earlier.

We will consider relevant evidence and provide a reasoned response. Competition administration decisions are final within our internal process after any applicable review, but this does not prevent a complaint to a competent authority or the exercise of legal rights. We need not disclose confidential question banks, another child's personal data or information that would compromise competition security.

11. Fair play and disqualification

Where there is a reasonable basis to suspect a breach, we may temporarily withhold a result or prize while investigating. Where practicable, we will explain the concern and allow the participant or guardian to respond before imposing a final sanction.

Confirmed breaches may lead to a warning, removal of an affected attempt, correction of rankings, disqualification or restriction from future activities. Any action will be proportionate to the breach and supported by the available evidence. Prizes obtained through a confirmed invalid entry may be withdrawn or required to be returned, subject to applicable law. A refund decision will be assessed separately under section 7 rather than automatically forfeiting every payment.

12. Awards prizes certificates and delivery

Award thresholds, prize descriptions, attendance conditions, claim procedures and deadlines are those published for the relevant event. Do not assume that an award or entitlement in one season applies to another.

If a cash prize requires attendance or participation in a final round, that condition must be clearly stated in advance. The event rules will explain any alternative medal collection or delivery arrangements for absent award recipients.

Recipients must provide accurate delivery details and any proportionate verification information. Delivery charges, if any, will be disclosed before confirmation. Report missing, damaged or incorrect items promptly so that we can investigate and provide an appropriate remedy. Responsibility for delivery problems will be determined fairly and in accordance with applicable law.

Certificates and supporting letters are issued according to published eligibility criteria. Any PAJSK or other school recognition depends on the relevant authorities and school procedures; we do not guarantee points or recognition unless an applicable official arrangement expressly supports that statement.

13. Technical requirements and event changes

You are responsible for arranging a compatible device, supported browser, internet connection and any equipment stated in advance. Complete available checks before a timed event and report technical problems promptly with relevant details. Do not submit multiple attempts unless authorised.

We will use reasonable care to maintain the Services. If a platform fault affects a competition's fairness, we may extend a window, arrange a reattempt, reschedule an affected round or adopt another proportionate remedy, applying consistent criteria and protecting participant information.

We may adjust events where necessary for safety, serious technical disruption or circumstances beyond our reasonable control. We will notify affected users as soon as reasonably practicable. Any remedy for a material change or cancellation is governed by section 7 and applicable law.

14. Intellectual property

Our websites, software, question banks, learning materials, graphics and branding are owned by us or used with permission from their owners. You receive a limited permission to access and use the Services for the purpose and duration of your plan or registration.

You may download or print materials where the Service expressly permits it. Do not sell, redistribute, publicly upload or commercially exploit restricted materials or reproduce our branding without permission. Any applicable third-party licence or statutory exception remains effective.

15. Content you submit

You retain any intellectual property rights you hold in original content you submit, such as written work or feedback. You must have permission to submit that content and must not infringe another person's rights.

You grant us a non-exclusive permission to store, process, display to authorised users and reproduce your content only as reasonably necessary to deliver, mark, support and secure the Services you use. Service providers may process it for those purposes under appropriate arrangements. This permission does not transfer ownership or grant an unrestricted right to sell student work, publish it for promotion or use it to train AI models.

The Privacy Policy governs personal data in submitted content and its retention. Public sharing, promotional use or other additional purposes require an appropriate separate basis and any necessary permissions.

16. Privacy results publication and photographs

Our Privacy Policy explains the personal data we collect, how it is used and shared, retention arrangements and how to exercise applicable rights. Read it before submitting personal information: www.brightrobin.net/privacy.htm.

Where an event involves public results or award announcements, the entry notice will identify the information to be published and any choices or permissions required. We will avoid publishing unnecessary identifying information about children.

Promotional use of identifiable photographs, videos, testimonials or student work will be addressed through a separate notice and permission where required. Agreement to these Terms is not blanket consent to marketing or promotional use of a child's image. Refusing optional promotional permission will not by itself affect eligibility for a paid service or competition award.

17. Third-party services

The Services may use payment providers, hosting services, AI providers or other suppliers and may link to external websites. Relevant third-party terms will be identified where they apply to a service you choose. An external link is not a guarantee of the linked site's content or security.

We remain responsible for our own obligations to you, including obligations relating to suppliers we engage. Their involvement does not remove your rights against us.

18. Suspension account closure and termination

We may restrict or suspend access where reasonably necessary to investigate a serious breach, protect children or other users, address a security threat, meet a legal requirement or resolve unpaid charges. Where appropriate, we will give notice, explain the reason and allow time to remedy the issue. Immediate action may be necessary for urgent risks.

You may request account closure through the contact details below. Cancelling an account does not automatically reverse completed purchases or cancel a refund entitlement; section 7 and the applicable purchase conditions govern payments. We will handle remaining personal data according to the Privacy Policy and applicable retention requirements.

If we discontinue a paid service or end your access without a justified breach by you, we will address the unused paid period through an appropriate refund or other remedy you agree to. Provisions concerning accrued payment obligations, intellectual property, lawful retention and disputes continue where relevant after closure.

19. Responsibility and liability

We will provide the Services with the reasonable care and skill required by applicable law. Learning outcomes also depend on the learner's effort and circumstances, and competition results depend on valid performance under the published rules.

To the extent lawful and fair, we are not responsible for losses that were not reasonably foreseeable when the agreement was made, or losses caused solely by your misuse of the Services or circumstances for which we are not legally responsible. This provision does not excuse us from responsibility for our own breach or negligence.

Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability, statutory guarantee or remedy that cannot lawfully be excluded or restricted. Consumer rights under the Malaysian Consumer Protection Act 1999 and other applicable laws remain unaffected.

20. Changes to these Terms

We may update these Terms to reflect changes in law, security requirements or the Services. We will publish the updated version and its effective date and give reasonable advance notice of material changes where practicable. We will obtain renewed acceptance where required.

Changes will not retrospectively remove an accrued entitlement or materially reduce an existing paid commitment without your agreement or an appropriate cancellation and refund option. New terms ordinarily apply to future registrations, purchases and renewals. Contact us if you object to a material change affecting an existing service.

21. Governing law and complaints

These Terms are governed by Malaysian law. Contact us first if you have a complaint so that we can try to resolve it promptly. Include your account or order details and a clear description of the issue.

You may refer an eligible matter to the Tribunal for Consumer Claims Malaysia, another competent regulator or a court with jurisdiction. Contacting us first is encouraged but is not a mandatory barrier to exercising a statutory right. No provision requires confidential arbitration or prevents a lawful report or complaint.

If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent lawful. A delay in enforcing a right does not by itself waive that right. Any transfer of our business or contractual obligations must comply with applicable law and must not reduce your existing rights.

22. Contact details

Guided Journey AI Sdn Bhd
Company registration number: 202601036762 (1698857-D)
Email: info@guidedjourney-ai.com
Websites covered: www.brightrobin.net/beam and www.brightrobin.net/world